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At Terra Dotta, we understand that every institution has unique needs when it comes to managing their international education work. That's why Dottan Desk offers a suite of specialized solutions designed to help you be more efficient, use Terra Dotta solutions like experts, and support your team's success. Explore our core offerings below:
The Dottan Desk program was created to provide the highest level of service for all users of Terra Dotta software. Our aim and primary objective is to offer expert guidance and advice for your speciļ¬c needs, and to answer any questions you may have. While some support may occur during your Dottan Desk session, please note that troubleshooting, solution design, or technical support are not considered part of this program.
Perfect for teams seeking quick, personalized guidance each month. Think of it as office hours with a trusted advisor—a dedicated expert who gets to know your site and processes, providing individualized attention, adding significant value beyond standard office hours. Dottan Coach helps your team tackle specific goals, tackle project direction, and maintain momentum.
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For those who need more time to work who need an extra hand with site maintenance, Dottan Coach Plus offers deeper, dedicated monthly engagement. This service is perfect for teams navigating complex tasks, seeking to grow their expertise, and optimizing their operations.
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Designed to lighten your SEVIS data management load, SEVIS Data Management provides experienced support to manage your processes, maintain compliance, and ensure accurate, timely reporting. We handle critical tasks like processing of SIS updates, synchronization of SEVIS data with RTIC list downloads, newly admitted student list processing, non-integrating graduated students, analytics reporting, and more.
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Ensure your institution is ready to respond effectively to emergencies with our comprehensive Emergency Scenario Drill. This service simulates real-world scenarios, testing your systems and protocols to identify strengths and areas for improvement.
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Set new team members up for success with structured, hands-on training that builds confidence and mastery of Terra Dotta tools. Dottan Training ensures new staff are ready to hit the ground running with personalized system configuration guidance and best practices.
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*12-month commitment required. Terra Dotta Customer Experience Dottan Desk Terms of Service