case studies citrus college

RESULTS WITH TERRA DOTTA

INTERNATIONAL APPLICATION YIELD AND MATRICULATION RATE UP NEARLY

100%

OUT-OF-STATUS INCIDENTS REDUCED BY

1/2

REPORTING CAPABILITIES AND COMMUNICATION WITH STUDENTS

GREATLY EXPANDED

STREAMLINED APPLICATION PROCESS TIME FROM

WEEKS TO HOURS

Whenever a student submits an application, I can process it right there. Sometimes I process applications on the same day they’re submitted. It used to take two weeks or more when we waited for mail.

— MARY MINCER

INTERNATIONAL STUDENT TECHNICIAN, DSO

HOME TO 12,000 STUDENTS, Citrus College is the fifth oldest community college in California and boasts a transfer rate of more than 90% to the University of California’s nine undergraduate campuses. And, with its location in the foothills of Los Angeles, it’s luring a growing base of international students.

But, in 2017, that growth left the college’s international student program buried in files, Excel spreadsheets and other paperwork, all byproducts of its manual processes. With as many as 700 international students, Citrus College was at a crossroads:

The
volume of international applicants was doubling.

Campus leaders mandated all departments go paperless.

A homegrown software solution was cumbersome and labor intensive.

Their
two-person office could no longer manually handle student needs.

Generating reports was a lengthy and time consuming process.

TURNING TO TERRA DOTTA

Citrus leaders looked at their options and picked Terra Dotta.

The solution:

Offered strong data visualization and storage.
Provided intuitive query and reporting functionality.
Significantly expedited I-20 processing times.
Integrated seamlessly with Banner by Ellucian and SEVIS.
Eliminated any need for IT resources.

Citrus College:

DEPLOYED
TERRA DOTTA
IN

MONTHS

WENT
100% PAPERLESS
WITHIN

MONTHS

Terra Dotta’s Advantages

ONCE IMPLEMENTED, CITRUS COLLEGE REAPED THE REWARDS OF AUTOMATION, INCLUDING:

A cloud-based portal where international students can complete vital application and registration steps.

Real-time SEVIS processing, which helps get offers and acceptances completed in a timely manner and cuts down on the risk of data entry errors.

The ability for international DSOs to schedule automatic emails that remind students to complete specific tasks and, when needed, to alert them through texts via their smartphone.

Streamlined reporting and metrics that allows for instant access to information about international students.