case studies information age

MOVING FROM PAPER PROCESSES TO TERRA DOTTA HAS HELPED JOHNSON & WALES TICK OFF BIG WINS:

Concrete Application Deadlines

11%

Overall Increase in Program Participation

20%

Boost in Program Enrollment

The Study Abroad Offerings

More Time to Focus on Recruiting Students

Before Terra Dotta

Johnson & Wales University runs a busy study abroad program for its 12,000 students at its main campus in Providence, RI, and satellite locations in Denver, North Miami and Charlotte. The university’s more than 500 study abroad participants can pick from 90 different programs.

But, as the study abroad leaders processed hundreds of applications, they faced substantial obstacles:

Paper-based workflows made it almost impossible for the four campuses to collaborate.
An outdated application process meant students, staff and faculty rarely received information at the same time.
Rolling application deadlines, required because there were no real-time updates about programs between the campuses, led to more administrative work.

Required: 21st Century Solution

JOHNSON & WALES NEEDED:

A digital platform to market programs and expand its portfolio.

A cloud-based application that efficiently served all four campuses with real-time data.

THE ANSWER:

Terra Dotta’s study abroad solution, which automates study abroad starting at the application and offers a streamlined approach to managing information, tracking students abroad and updating program websites.

Focus on Adoption

When Lisa McAdam Donegan, Johnson & Wales’ director of study abroad, signed on with Terra Dotta, quick adoption was the goal.

HER STRATEGIC PLAN FEATURED A TWO-PRONGED ATTACK:

Weekly meetings with a special work group of the institution’s study abroad team and internal IT representatives to ensure everybody was up to speed.

Gatherings, announcements and handouts for faculty, staff, administrators and students to educate them about the change and how to use the new system.

TIME TO IMPLEMENT: